What is our Cancellation and Refund Policy?

Cancellation by Lakeside Park:

We may have to cancel an activity, for example due to adverse weather conditions. This will usually be in the interests of safety.
Where an activity is cancelled in its entirety, we will endeavour to notify participants of the cancellation although we cannot guarantee that participants will be informed of such cancellation before the date of the event.

Where an activity is cancelled in its entirety we will offer either
(a) a credit placed on the participants RACERS account for the value of the existing booking
or
(b) a full refund.

In order to claim any refund, please apply in writing to our office by emailing admin@lakesidepark.com.au stating clearly the activity to which the application relates. For accounting purposes any applications for refunds must be received within 28 days from the date of the cancelled activity.

Cancellation by Customer:

If you are unable to attend an activity which you have pre-entered, please email our office admin@lakesidepark.com.au as soon as possible.
In these circumstances, then, provided we are notified no later than 30 days prior to the activity date, we will endeavour to offer a full refund**.

If notification is less than 30 days before the activity which you have pre-entered, a credit can be applied for but must be used within three months of initial date credit is applied. You can also reschedule your booking towards a later activity (subject to availability) up to the face value of the existing entry.

No Credit or refund can be given the day of or after the activity unless extreme circumstance which are authorised by the event manager. No credit or refund will be given if the customer chooses to not participate due to weather conditions if the event has not been cancelled.

** Please check the specific event pages – some events have specialised refund policies.